Privacy Policy

Last Updated: May 2025

Roka Projects ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name, email address, phone number, and home address (when submitted through contact forms or consultation requests)

  • Project details and preferences you provide

  • Automatically Collected Information:

  • IP address, browser type, device type, and usage data via cookies and analytics tools (e.g. Google Analytics)

Marketing & CRM Data:

  • Interaction with ads (e.g. Google Ads, Meta), form submissions, and communication history

  • Project status and internal notes related to your inquiry through our CRM (JobTread)

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and schedule consultations

  • Provide and manage renovation services

  • Improve our website and marketing strategies

  • Send occasional updates or promotions (if you opt in)

  • Maintain records for internal project tracking and client communication

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers who support our operations (e.g. CRM platforms, marketing tools)

  • Subcontractors or suppliers involved in your renovation project (with your knowledge)

  • Legal authorities if required by law

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience and gather insights for analytics and advertising. You can manage cookie settings through your browser preferences.

5. Data Security

We take appropriate measures to protect your information from unauthorized access, disclosure, or loss. While no system is 100% secure, we follow industry best practices in our data handling.

6. Your Rights

You may:

  • Request a copy of your personal information

  • Ask us to correct or delete your data

  • Opt out of marketing communications at any time

  • To exercise these rights, email us at: info@rokaprojects.ca

7. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Roka Projects

604-364-5568

info@rokaprojects.ca